The Polycom IP330 SoundPoint phone, with its dual-port 10/100 Ethernet switch for LAN and PC connection, presents a cost-effective solution for cubicle workers as well as call center operators who use a “hard” phone in conjunction with a “soft” client running on the PC. The SoundPoint IP 330 phones feature a full-duplex IEEE 1329 Type 1-compliant speakerphone. The SoundPoint IP 330 phones deliver through an intuitive user interface a full feature set encompassing both traditional business telephony features such as call hold, park, pick-up, transfer, and three-way local conferencing, and more advanced capabilities such as shared call/bridged line appearance, support of XHTML applications, and distinctive call treatment. The SoundPoint IP 330 phones support remote, zero-touch provisioning and upgrade from a variety of servers, including FTP, TFTP, HTTP, or HTTPS. To ensure reliable, uninterrupted performance, the phones support boot and call server redundancy.